Professional Summary
Dynamic and performance-driven Property Management Leader with 10+ years of experience directing residential property operations, maximizing occupancy, optimizing operating budgets, and leading high-performing teams. Proven track record of improving operational efficiency, fostering strong tenant relations, and protecting asset value in both market-rate and affordable housing portfolios. Skilled in full-cycle leasing, marketing strategies, vendor management, and regulatory compliance.
Letter to Hiring Partners & Property Owners
Dear Reader,
Over the past decade of directing residential property operations, I have learned that a successful asset is built on two foundations: strong financial operations and a deliberate sense of community.
Throughout my leadership roles, from directing operations at the YWCA to founding and operating Madison Cooper Property Management, I have focused on aligning operational efficiency with tenant satisfaction. I manage operating budgets, coordinate vendor contracts, and protect asset value with strict attention to detail, but I believe the true driver of long-term property performance is tenant retention.
When we design residential spaces not just as buildings, but as vertical neighborhoods, we create stability. Proactive engagement, such as co-working lounge spaces, community vegetable gardens, and financial literacy workshops, reduces turnover, mitigates delinquency, and drives organic referrals.
Whether you are looking to stabilize a mixed-income portfolio, launch a new market-rate high-rise, or optimize day-to-day operations, I bring the dedication, leadership, and community-centric strategies needed to protect your investment and build thriving resident communities.
Sincerely,
Jason Moore
Key Competencies
Property Operations
Leasing & Marketing
Leadership & Relations
Compliance & Tools
Professional Experience
Director of Housing
- Directed day-to-day operations and strategic management of a residential housing portfolio.
- Supervise, train, and support a team of housing professionals to ensure exceptional service delivery and operational excellence.
- Manage annual operating budgets, optimize expenditures, and prepare compliance reports for stakeholders.
- Oversee leasing processes, application screening, and tenant relations to maintain high occupancy rates.
- Spearhead resident programs and community outreach initiatives to improve tenant retention and property reputation.
- Ensure strict adherence to Fair Housing regulations, local building codes, and operational guidelines.
Property Manager
- Managed day-to-day operations for residential properties, ensuring financial targets and community standards were met.
- Controlled operating expenses and administered budgets to maximize owner return on investment (ROI).
- Coordinated vendor services, bid out maintenance contracts, and supervised capital improvement projects.
- Conducted routine property inspections to ensure safety, structural integrity, and aesthetic appeal.
- Resolved tenant inquiries and maintenance issues rapidly to maintain a high level of tenant satisfaction.
Owner / Operator / Property Manager
- Founded and operated a full-service property management company overseeing leasing, marketing, budgeting, and maintenance for a residential portfolio.
- Developed and executed target marketing campaigns that increased lease applications and stabilized occupancy at peak rates.
- Managed the full tenant lifecycle: application screening, lease preparation, move-in inspections, rent collection, and renewals.
- Directed property maintenance and coordinated with contractors to resolve plumbing, electrical, and structural issues efficiently.
- Prepared financial statements, P&L reports, and operational budgets to guide business growth and maintain profitability.
Real Estate Agent
- Conducted detailed market analysis and pricing trends to advise clients on property acquisitions and listings.
- Generated new business through networking, referrals, and targeted marketing campaigns.
- Coordinated property marketing, including high-quality photography, listings write-ups, and open house events.
- Negotiated purchase and sale contracts, ensuring favorable terms for clients and seamless transaction closings.
Marketing & Tenant Campaigns
Deploying campaign messaging across diverse channels captures high-intent prospects at different stages of their search. Below is the copy, visual asset deployment, and layout structure for Meta (Facebook & Instagram), Listing Portals (Zillow & Apartments.com), SEM (Google Search), and local offline media.
Primary Text:
Tired of renting just four walls? Discover Grandview Towers, where your home extends to a panoramic sky lounge, fully equipped co-working pods, and weekly community sunset mixers. Elevate your everyday life in a vertical neighborhood designed for connection. 🌆☕✨
Headline:
Experience Premium Living & Active Community
CTA Button:
Book a TourListing Title:
Luxury Living Meets Vibrant Community | 1 & 2 Bed Units Available
Property Description:
Unit Features: Floor-to-ceiling windows, stainless steel appliances, smart thermostats, and private balconies with skyline views.
Community Amenities: • Sky lounge & rooftop terrace (weekly sunset mixers)
• Collaborative lobby co-working hub with high-speed Wi-Fi
• Fully equipped fitness center & yoga studio
• Pet-friendly spaces & private dog run
• Secure indoor parking & transit access
- Spacious 1, 2, and 3-Bedroom layouts.
- On-site community gardens & resident-led activities.
- Free credit-building & financial empowerment workshops.
- Family play areas and local school transit links.